Contact Us & Complaints
Need help or want to raise a complaint?
Every complaint is registered, acknowledged, and handled under SOOR's complaints process.
contact@bysoor.com
Support & complaint submissions
+973 3826 0003
Quick support & follow up
Phone
+973 3826 0003
Speak to customer support
How We Handle Your Complaint
Receive
Submit via web, email, WhatsApp, phone, or app.
Register
We log your complaint and issue a reference number.
Acknowledge
We acknowledge within 24 hours.
Review
We review the matter and provide a response within 5 working days. We will contact you if more information is needed.
Complaint Oversight
Your complaint will be handled by our support team and reviewed under SOOR's complaints oversight process. Where required, it will be escalated to SOOR's designated Customer Complaints Officer for further review.
Submit a Complaint
Once submitted, your complaint will be registered and you will receive an acknowledgement with your complaint reference number within 24 hours.
After You Submit
We register your complaint, send an acknowledgement and reference number, and may contact you for additional information.
If You Are Not Satisfied
If you are not satisfied with our response, you may raise your complaint to the CBB Consumer Protection Unit within 30 calendar days from receiving SOOR's response.
Raise to CBB